FAQ
Have a noggin scratcher? Find your answer through our frequently asked questions.
Why do I receive an error message about a lock down?
Why do I keep getting an error message saying I have a duplicate form?
Where can I find Form Ds?
Who accepts my forms?
How do I change the facility on my submitted form?
Why does my form have a deadline lockdown?
Why can't I find my Facility in Petrotranz?
Why was my form rejected?
How can I see my original forms?
How do I template my form?
How do I make changes to a Submitted form?
How do I update the Final Actual Volume on my Split?
Who has access to view a Form A?
What is the Par Price on my form?
What do I do if my form has the wrong From/To Facilities?
How can I update my Accepted/Rejected form?
How do I make adjustments on a Submitted NOS?
What is a Component Trading Invoice?
What is a Form C Report?
What is an Equalization Invoice?
What is a Single Shipper Net-out Invoice?
What is a Tariff Invoice?
What is a Shipper Balance Report?
What is a Draft Shipper Balance?
Can I reject a Form C with incorrect information?
Where is the line fill on my Notice of Shipment?
What is a Liquids Form B/Form B?
What is the Shipper Portal for?
What is the Operator Portal for?
What is the Facility Portal for?
How can I contact Petrotranz Support?
How do I bulk submit my forms?
Why can't I delete forms?
Why does my coworker have different accesses than I do?
What Excel and XML reports can I run?
How are the contacts on forms decided?
How do I change a facility on my form?
How can I find the form I created?
What are Operational Notifications?
How long does Petrotranz store data in its system?
Can I print multiple forms at once?
What are Smart Grids?
Who can see my form?
What is the Speed Edit function?