For more general help and information on using Lens, please see these FAQs.
For an introduction to the new version of Lens Upstream, please see this article.
GENERAL
Why are there two places to see Upstream datasets?
Why are there two places to see Upstream datasets?
Answer: We recognize that you may be in the middle of some crucial analysis and we don't wish this transition to disrupt your process. Thus we will continue to support the existing standard version of Lens Upstream for a limited time. Ahead of switching off the standard version, we will notify you so you can start working exclusively in the new version.
We welcome your feedback on the new version of Lens Upstream before we switch off the standard version. Please get in touch through our Help Centre in Lens or e-mail us at: support@woodmac.com.
The Summary dashboard on Lens Upstream in the new version appears to have changed. Where are the other charts and data grids?
The Summary dashboard on Lens Upstream in the new version appears to have changed. Where are the other charts and data grids?
Answer: The content you see in the Summary dashboard on the standard version is all in the new Asset dashboard. Summary dashboard now features curated charts that provide an overview of multiple sectors, particularly useful when you are analyzing Upstream data alongside other sectors.
Will previously shared URLs from the browser for Lens Upstream still work?
Will previously shared URLs from the browser for Lens Upstream still work?
Answer: Yes, but only for a limited time until we switch off the Standard version. To avoid any issues with sharing your views, we encourage you to share exclusively from the Cross-Commodity version. Please take a look at our general Lens FAQs on how to share properly.
SPACES
Will I still be able to access previously saved views in Spaces?
Will I still be able to access previously saved views in Spaces?
Answer: Yes, all previously saved and shared views will still be available via the Spaces menu.
Why do I see [Copy] in my view titles in the new version?
Why do I see [Copy] in my view titles in the new version?
Answer: You will only see this prefix if you have Upstream views saved at the time we launch the new version. During the transition period, we will have both the standard and new versions available. In order to migrate your existing views so you can continue work on them in the new version, we made a copy that needs to have a new name, so we’ve automatically added '[Copy]’. Please note that any changes you make to the views in Standard version will not be carried over.
Why do I get an error message when I try to rename my view in the new version to the title I had in standard version?
Why do I get an error message when I try to rename my view in the new version to the title I had in standard version?
Answer: Once we have firmly migrated to the new version and switched off the standard version, you will be able to remove the '[Copy]' prefix and rename your saved views to their original titles. In the interim, you can remove the ‘[Copy]’ prefix if the new name of your view is different from the original title in the standard version.
Will changes I make in my existing Spaces views or new views created in the standard version be reflected in the new version?
Will changes I make in my existing Spaces views or new views created in the standard version be reflected in the new version?
Answer: No. We will copy over your Spaces views as they are on the day the new version launches. Henceforth any changes to existing saved views or any new views created in the standard version will not be reflected in the new version. We encourage you to continue working on your saved views in the new version of Lens Upstream instead.
Why do I have an email stating that a view that I already have access to in the standard version has been shared again?
Why do I have an email stating that a view that I already have access to in the standard version has been shared again?
Answer: In this transition to the new version of Lens Upstream, we need to make a copy of that shared view (like we do with your individual views), and then share it to the relevant users. We follow the usual sharing process, which includes sending an email to let you know that the copied view has now been shared with you.
Some of my shared Spaces views are missing in the new version of Upstream – where have they gone?
Some of my shared Spaces views are missing in the new version of Upstream – where have they gone?
Answer: Shared Spaces views will appear in the new version once the original owner of that view logs into Lens again. In the meantime, you still have access to those views in the standard version. We will not switch off the standard version until all shared Spaces views are copied into the new version - we're working on a solution for any shared views whose owners haven’t been able to log in.